Creating a truly immersive and valuable experience for consumers is paramount in a totally digital world – but with so much competition, it’s an increasingly difficult task.
The difference is feeling.
How do you your customers feel after they’ve experienced what your business has to offer?
Your customers need to walk away empowered and delighted. Technology is key to delivering that experience.
With Customer Service, you can provide a self-service portal with a searchable knowledge base and an online community space where peers respond. Then, transition them seamlessly to assisted support when they need it.
Unlike other help-desk software, Customer Service provides a single view into all information—from scripting to entitlements to recommendations—so agents can provide personalised service fast.
Consistent, omnichannel engagement
Customer Service provides a unified platform that makes information available across engagements - so your agents offer the consistency and personalisation your customers expect.
How we help
These are just some of the services we offer to improve your customer experiences:
· Innovation. Use technology to truly delight and create loyalty.
· Business Intelligence. Use insights and real-time to understand your customers and deliver what they want.
· Mobile. A true omni-channel experience requires mobility.
· eCommerce. Supercharge your online sales experience, and delight your customers.
· Cloud. Be agile and responsive by moving your business to the cloud.
· Web Applications. Create proprietary apps that deliver true value.
Transform your business
Comprehensive, end-to-end digital services. Make Arcade dev house your partner of choice.
Searchable knowledge base
Periodic reviews keep responses current and relevant. Gather in-depth analytics to measure the impact of the responses.Web Application Development
Benefits of choosing Arcade dev house
Peace of mind
We’re always available, 24/7. Our uptime sits at 99.9995%. Speak to a Level 2 engineer within 60 seconds of calling.
No need to drain your entire budget for an efficient solution, developed in both Australia and China.
Power in numbers
Partnerships with some of the biggest teach leaders: Shopify, AWS , Microsoft, Facebook, Apple, Google and Salesforce.
We work with some of the largest companies: Kaspersky Lab, Hemisphere Technologies, FMC, Agrana Fruit, and more.
Over 600,000 Australians trust Arcade dev house.
Over $60 million in eTransactions are processed by our solutions.
Dedicated Account and Project Managers
Deal with a single point of contact during your build and ongoing maintenance and support with us.
Arcade dev house has doubled it's growth once more in the past two years. We're becoming the default option for enterprise's looking to improve performance with technology.
Arcade dev house have delivered enterprise-ready integrations with Salesforce, Zendesk, Shopify, TOLL, DHL, Fastway, CouriersPlease, MYOB, Xero, Eway and Epay.
Customer Success Stories
Since its inception in America in 1883, FMC has become one of the leading global chemical companies serving the agricultureRead case study
Kaspersky Lab has been named one of the world’s top four vendors of security solutions for endpoint users. Operating inRead case study